terms of use and privacy

Last update: July 12nd, 2021

Owner and data controller

The owner of this website and data controller is ENGEL MALLORCA INVEST SL and ENGEL PROPERTIES INVEST SL, (hereinafter Mallorca Southwest), with registered office at Street Isaac Peral, 50, Postal Code 07157, Puerto de Andratx, Balearic Islands, Spain.

NIF: B-57545113 and B57545105
Email: DataProtectionMallorcaSW@engelvoelkers.com

ENGEL MALLORCA INVEST SL is registered in the Public Registry of Commerce of the Balearic Islands, volume 2326, folio 26, sheet PM-61073 and 3rd inscription.

ENGEL PROPERTIES INVEST SL is registered in the Public Registry of Commerce of the Balearic Islands, volume 2326, folio 26, sheet PM-61078.

The use of the website attributes the condition of user, and with that you accept the terms and conditions indicated below: these Terms of Use and Privacy and our Cookie Policy.


The acceptance of the Terms of Use and Privacy of Mallorca Southwest is a required condition for the use of our website.

These Terms of Use and Privacy regulate the collection, processing and use of your personal and non-personal information as a Mallorca Southwest user, from the effective date that appears in the header. Likewise, the conditions of use of the website and its functions (hereinafter the Service) are indicated.
To process your personal data, Mallorca Southwest complies with current, local and European legislation, as well as its development regulations.

Description and Use of the Service

Mallorca Southwest has more than 30 years of experience and has been working since 1999 in the southwest of Mallorca. Today is the market leader in the acquisition of high-end residential properties, providing free advice in all issues related to the purchase, sale or long-term rental of a property in Mallorca.

On the other hand, Mallorca Southwest provides an information portal where you can find, among other things:
  • Purchase of houses
  • Purchase of farms
  • Purchase of apartments
  • Purchase of plots and lands.
  • Information and advice for real estate projects of new construction
  • Properties for rent
  • Information and advice for selling or renting properties
  • Articles about the company and market reports as well as information about the island of Mallorca
  • Blog with news and interesting information about real estate property in Mallorca
In addition, the users can register on the platform to have a personal space where they can view their favorite properties, notes, the saved searches and their property requests. Therefore, it will have an option to complete with more information the personal account and disconnect from it.

Finally, the user will also have the option to offer their property for both rent and sale.

External links

The web may link to other websites.

However, we do not exercise any control over such sites or their contents, which are actually subject to their own terms and conditions. Nor do we assume any association or responsibility for them, nor guarantee their technical availability, quality, reliability, accuracy or veracity.

Intellectual and Industrial Property

The content and information of Mallorca Southwest (among other brands, logos, data, text, image or computer code), as well as the hardware or software elements used to provide such content and information, are owned by Mallorca Southwest or has the corresponding authorizations for its use.

Therefore, and by virtue of the provisions of the national and European regulations on intellectual property, the modification, reproduction, duplication, copying, distribution, sale, resale and other forms of exploitation for commercial or equivalent purposes of the Service and its contents are prohibited.

For any other use of the content of the Service you need, in advance and in writing, our consent or, as the case may be, the authors of the content.

User Content

You can contribute to the Service by sending us a message to our email address or through the contact forms available on the website (hereinafter “Content”).

Therefore, by sending us Content you grant to Mallorca Southwest a worldwide, non-exclusive, free license, until the content is removed, transferable and sublicenseable on that Content.

We may use your Content in different ways, such as: display it on the website, reformate it, translate it into other languages, edit it for clarity, correct errors, promote or distribute it.

That means that the content remains yours, but Mallorca Southwest, thanks to that license, can: a) use, reproduce, modify, adapt, translate, distribute and publish the Content, create derivative works from it, show it and display it worldwide, by any known means and for any legitimate purpose; and b) use the name you send in relation to that Content.

However, Mallorca Southwest reserves the right not to publish those contents or information that are false or contrary to the rights of third parties.


Regarding the use of the website, you declare that you are of legal age and that you have the necessary legal capacity to be bound by this agreement and use the site in accordance with its terms and conditions, which you fully understand and recognize.

If you contract the Service on behalf of a company, you acknowledge that you have the authorization and an adequate representation on behalf of the organization.

You declare that all the information you provide to access the Service, before and during its use, is true, complete and accurate.

Data protection

Information collected

The personal and non-personal information collected will change depending on your use of the website and its features.

The personal and non-personal information collected will come to us in two ways: 1) that which is collected automatically and 2) that which you voluntarily provide to us.

Automatically collected data

This information will consist of:
  • That collected through cookies or similar mechanisms stored on your device, always with your consent. See our Cookies Policy for more information.

  • The IP from which the connection is made, the type of device used and its characteristics, the version of the operating system, the type of browser, the language, the date, the country, the time of the request, the reference URL or the mobile network used, among others.

  • Data on the use of the site and possible errors detected during its use, such as pages not found or erroneous views.

  • Mallorca Southwest uses Facebook pixels, a service provided by Facebook Ireland, Ltd., with registered office in Ireland, Dublin 2, 4 Grand Canal Square, Grand Canal Harbour. These are small programs that appear as pixel-sized, virtually invisible dots on our website that create a link between your visit to our site and Facebook. When the pixel is loaded, Facebook places a cookie that allows us to offer you more personalized ads, but also to evaluate and improve the ads. Please note that once the cookie is placed, Facebook may be able to track your browsing pattern on other websites that have implemented a Facebook pixel or social plugin.

    You can find more information about Facebook cookies here.
  • Mallorca Southwest uses Hubspot, a service provided by Hubspot Inc. Ireland Limited, with registered address in Ireland, Dublin, Sir John Rogerson's Quay, number 1, Docklands. For the provision of these services, they use necessary, analytical and advertising cookies that allow a better understanding of their behavior. We use such cookies in accordance with our legitimate interest in direct marketing tasks.

    You can find more information about Hubspot cookies here.

  • In addition, Mallorca Southwest uses Google Analytics, an analytical service provided by Google LLC. domiciled in the United States with headquarters at 1600 Amphitheater Parkway, Mountain View, California 94043. To provide these services, they use cookies that collect information, including the user's IP address, which will be transmitted, processed and stored by Google in the terms established on the website www.google.com. Including the possible transmission of said information to third parties for reasons of legal requirement or when said third parties process the information on behalf of Google.

    In any case, you can disable Google Analytics cookies from here.

Data provided voluntarily

This information will consist of:

  • The personal information or not that may be contained in the messages sent through the contact channels established in Mallorca Southwest, such as your name and surnames, email, telephone and message.

    Mandatory information is marked.

  • The personal information or not that may be contained in the messages sent through the contact channels established in Mallorca Southwest to request more information about the property, such as your name and surnames, email, telephone and message.

    Required data will be marked.

  • The personal information or not that may be contained in the messages sent through the contact channels established in Mallorca Southwest to contact a personal advisor, such as their name and surnames, email, telephone and message. Required data will be marked. The personal or non-personal information that may be contained in the messages sent through the contact channels established in Mallorca Southwest to offer a property for sale or rent, such as your name and surnames, email, telephone number and location.

    Required data will be marked.

  • The one required by Mallorca Southwest to carry out your registration: name, email and password.

    Required data will be marked.

  • Personal information or not required to subscribe to the newsletter, such as your email.

  • Personal information or not, required to download the market report, such as: name, surname and email.


We inform you that the completion of the forms is voluntary. However, if you do not fill in the required fields (marked with an asterisk or required) the use of some functions of the site will not be possible or will be limited.

The personal data that you provide us will be incorporated and will be processed in the files owned by Mallorca Southwest, in order to be able to meet your requests.

You can exercise at any time the rights of access, rectification, deletion, limitation of your treatment, opposition and portability of your personal data by email addressed to: DataProtectionMallorcaSW@engelvoelkers.com or to the postal address: C/ Isaac Peral, 50 , CP 07157, Puerto de Andratx, Balearic Islands, Spain.

In both cases, you must identify yourself with your name and surnames, in addition to a copy of your DNI or national ID, if necessary.

Here you can find the different models to exercise such rights.

In the event that you have granted consent for a specific purpose, you have the right to withdraw consent at any time, without affecting the legality of the treatment based on the consent prior to its withdrawal.

In addition, if you consider that there is a problem with the way in which we are handling your data, you can direct your claims to the corresponding data protection authority, the Spanish Data Protection Agency being the one indicated in the case of Spain.

Data Use

Mallorca Southwest will use the data collected to:

  • Manage and update the service (the legal basis being our legitimate interest in maintaining and keeping the service up to date and in good condition).

  • Respond to your requests (the legal basis being our legitimate interest in responding to and resolving queries from our users).

  • Manage your registration and provide the required service (the legal basis being the contract).

  • Facilitate the download of the Market Report (the legal basis being your consent).

  • Know better the tastes of our private and professional users and adapt the services to their preferences and needs (the legal basis being our legitimate interest in providing the most personalized service possible).

  • Through cookies, carry out studies on the effectiveness of the website, marketing, advertising and sales (the legal basis being our legitimate interest in improving the service or consent, as the case may be).

  • Send you our newsletter by email (with your consent being the legal basis).

  • Manage the selection processes in the job offers that we publish (the legal basis being the establishment of pre-contractual relationships).

  • Store in our employment exchange the CV or Curriculum Vitae that you have been able to provide us to send you new offers (with your consent being the legal basis).

  • Share your CV or Curriculum Vitae with the entities of the Engel & Völkers Group located in the European Economic Area with the aim of being able to apply for job offers available in other offices (with your consent being the legal basis).

  • Share your data with the entities of the Engel & Völkers Group located in the European Economic Area at an administrative level (the legal basis being our legitimate interest in answering your queries and other internal administrative purposes).
You can unsubscribe from our newsletter from the email received or by contacting us at DataProtectionMallorcaSW@engelvoelkers.com. However, you will not be able to unsubscribe from certain correspondence from us, such as messages regarding the security of your data or the terms and conditions of Mallorca Southwest.

  • Maintain the security of the Service, investigate illicit activities, enforce our terms and conditions and help the state security forces and bodies in the framework of their eventual investigations (the legal basis being our legitimate interest in guaranteeing and maintaining the security of the Service and its users).

Mallorca Southwest does not use automated decisions, although it may generate basic user profiles, the legal basis being our legitimate interest in direct marketing and for the purpose of providing personalized offers.

Likewise, Mallorca Southwest may use user information in the form of aggregated and anonymous data to show it to third parties. You may also share statistics and demographic information about users and their use of the Service with third parties. But none of this will allow those third parties to personally identify you.

In emails and contact forms

The website of the site has TLS encryption that allows the user to send their personal data securely through standard contact forms.

The personal data collected will be subject to automated processing and incorporated into the corresponding activity log files and of which Mallorca Southwest is the owner.

In that sense:
  • We will receive your IP, which will be used to verify the origin of the message in order to offer you adequate recommendations (for example, presenting the information in the correct language) and to detect possible irregularities (for example, possible cyberattack attempts against Mallorca Southwest), as well as data relatives to your ISP.

  • Likewise, you can provide us with your data by telephone, email and other means of communication indicated.

Data retention

The following indicates how long the data processed by Mallorca Southwest is kept:
  • The disaggregated data will be kept without a deletion period.

  • User data will be kept for the minimum necessary, and may be kept until:

    • – 5 years, according to art. 1964 of the Civil Code (personal actions without special term).
    • – 6 years, according to art. 30 of the Commercial Code (accounting books or invoice, for example).

  • The data of the subscribers to the newsletter will be kept from the moment the user subscribes until they unsubscribe.

Service providers and others

To fulfill the purposes indicated in these Conditions of Use and Privacy, Mallorca Southwest will share the data of users who request information, specifically their name, email, telephone number and postal code, with the entities of the Engel & Völkers Group located in the Economic Area Europe and third parties with whom the Service collaborates.

Mallorca Southwest requires them to comply with these Conditions of Use and Privacy insofar as it is applicable to them and they must also have their own. However, Mallorca Southwest will not be responsible for compliance with said policy.

On the other hand, under some circumstances, Mallorca Southwest may share, use, preserve or disclose Personal Information with third parties, in a non-aggregated way:
  • To provide the Service:

Service providers that perform functions on our behalf, such as payment services, web hosting or monitoring statistics. These service providers may collect and have access to information necessary for them to perform their functions, but they are not permitted to share or use the information for any other purpose.
  • To cooperate with the competent authorities:

If we believe it is reasonably necessary to satisfy any law, legal process, or legitimate interest. In any case, we will only provide the strictly required information.


As far as the law allows, Mallorca Southwest is not responsible for: a) errors or omissions in the contents; b) the lack of availability of the website or; c) the transmission of malicious programs in the contents, despite having taken all reasonable technological measures to avoid it.


Mallorca Southwest reserves the right to carry out without prior notice the modifications it deems appropriate on its website, being able to change, delete or add both the contents and services provided through it and the way in which they are presented.

On the other hand, these terms and conditions may change at any time. The modifications will take effect from the moment of publication.


Consult our Policy Cookie to know how we use them.

Security measures

Mallorca Southwest adopts all the technical and organizational measures required to protect the security and integrity of the personal and non-personal information collected. Both against unauthorized access and accidental alteration, loss or destruction.

In any case, Mallorca Southwest cannot guarantee the absolute security of the information collected, so you must collaborate and use common sense about the information shared at all times.

You understand and acknowledge that, even after deletion, personal and non-personal information may remain visible in cache or if other users have copied or stored it.

Language of the terms and conditions

The terms and conditions of the Service are presented in several languages (Spanish, German and English). In case of contradiction between one and the other, the Spanish version will prevail.


If you have any questions about these terms of use and privacy, contact us at:

E-mail: DataProtectionMallorcaSW@engelvoelkers.com
Address: C/Isaac Peral, 50, CP 07157, Puerto de Andratx, Balearic Islands, Spain.